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Customer Success Partners

60 Seconds is committed to providing a fully-concierged service for our clients from on-boarding, through to full launch, along with all the little follow-ups that come with new starters and upgrades to functionality. The difference with 60 Seconds is that all our Customer Success Team is made up of experienced coaches in sales, presentation skills, negotiation and leadership capability. We make it our business to not only help you understand the technology, but more importantly consult with you on how to deploy it at your organisation to help activate and embed the change you are looking for in your most valuable asset, your people.

Australia and New Zealand

Chris Costandi

Chris Costandi

chris@60seconds.com

Based in Sydney Australia, Chris is a Senior Sales & Commercial Excellence Leader who has worked primarily within the Pharma/Healthcare & FMCG industries in leading multinational organisations for over 18 years. As a keen practitioner of Sales Force Effectiveness, he has been instrumental in leading the design and delivery of several transformational Sales Excellence initiatives and programs throughout the ANZ & Asia Pacific region, including coaching, customer account management and sales force capability development. His deep passion for coaching and training across all levels of an organisation, coupled with a ‘can-do’ attitude and customer first mentality has been the foundation of his success.

Gary Prince

Gary Prince

gary@60seconds.com

Gary Prince is a leading authority on sales team effectiveness and marketing strategy implementation. Gary works closely with his exclusively pharmaceutical client practice to identify and prioritise how and where their customer-facing teams can improve their day to day effectiveness. Focusing on where clients can gain market advantage and accelerate their campaign or launch strategy to full speed, Gary’s projects have contributed to many successful brands, driving market leadership and rapid uptake of new products. Having worked in the industry since 1989, in a variety of commercial roles, Gary has a wealth of real-world experience to draw upon.

Asia Pacific

Susie Elliot

Susie Elliot

susie@60seconds.com

Susie’s background in sales at The Seven Network Australia, Foxtel and Michael Page Recruitment has given her a sound understanding of the development needs required to create high performing sales leaders and to develop and nurture high-functioning and productive sales teams. Susie now works with Elevate Sales Development in an administrative support role. She is the go-to for data and systems support in the Asia region for 60 Seconds.

Cameron Elliot

Cameron Elliot

cameron@60seconds.com

Cam is a highly experienced corporate training facilitator with a vast amount of valuable field experience. He has facilitated training for a huge variety of businesses from SMEs to multinationals. He has been involved in the “stretching” and development of over 1,000 delegates and always receives outstanding feedback from delegates. Cam has facilitated training on a broad variety of topics from sales skills to organisational coaching, building resilience to creating effective teams. Cam is a Level 1 ICF Certified Organisational Coach. His strengths in both coaching and training lie in his abilities to connect well with people, help them find their potential and encourage and inspire them to grow.

Europe Customer Success Partners

Rob Benyon

Rob Benyon

rob@60seconds.com

Rob has over 20 years’ experience optimising the performance of people and systems. An IT Service Management specialist, he excels in aligning people, processes and technology to secure sustainable client relationships. With a breadth of experience in high-performance teams, Rob brings a wealth of knowledge, creativity, interpersonal skill to true customer alignment based on effective service management. He has developed and presented ITSM courses for business leaders, as well as programmes in Sustainable Business Analysis for the public and private sector.

Nick Vat

Nick Vat

nick@60seconds.com

Based near London, England, Nick is co-founder and Partner of Audet Magna, a boutique consultancy whose mission is to help organisations consistently deliver outstanding customer experiences, unlocking the full potential of customer centricity and achieving high performance. In addition to running the company, he spearheads the learning and development function which includes customer service and sales training and coaching.

American Customer Success Partners

Suzy Rollins

Suzy Rollins

suzy@snpnet.com

Based in New York City as a Strategic Account Manager, Suzy leads marketing communications efforts for a variety of Fortune 500 companies and start ups. With a background in both psychology and communications, she knows how to make any message clear and is passionate about helping leaders deliver their story in a memorable way. She’s an accredited Insights instructor, and teaches core communications skills to leadership groups and in 1:1 settings.

Jonathan De la Paz

Jonathan De la Paz

jd@snpnet.com

Based in San Francisco as SNP’s Director of Operations, Jonathan spearheads the company’s operational strategy, from design to implementation, across all layers of the business. He’s overseen a number of successful large-scale platform rollouts, both at SNP and in his former role as a Business Manager at Morgan Stanley.